Track Description

Information and communication technologies and services (ICTs) are contributing to revolutionary changes in business and everyday life of people. New services, applications, tools, computer-aided design and new management techniques made possible by ICTs are contributing to changes in the competitiveness of companies and societies. ICT changes the way how we work, communicate, interact, learn, heal… It is only a matter of time before market mechanisms ensure that all the world’s citizens enjoy the benefits of a global information society.

Information and communication technologies in today’s society take an important role, but technology, alone, does not create economic growth and social progress. Relationships are critical to beneficial interactions between technology and its users. Without people, none of the progress and social gains ICT enables would be possible. Issues like the impact of ICT on quality of people's lives, employment, education, networking, communications, business and public organizations are main areas of contribution of this track.

Track Chairs

Neven Vrček, University of Zagreb, Croatia
Diana Šimić, University of Zagreb, Croatia

Papers

An Emergent-Based Approach for Deriving Business/IT Alignment Models and Measures through IS Enactment

Jose L.R. Sousa, IBMC-Institute for Molecular and Cell Biology Porto, Portugal
Jose F. Mendes, University of Aveiro
Ricardo J. Machado, University of Minho

Architecture and Data Flow Model for Consumer-Oriented Smart Meter Design

Rani Yesudas, Australian National University
Roger Clarke, Australian National University

Conceptualizing Initial Trust in Internet Banking Services: A Pilot Study

Ali Aljaafreh, University of Technology, Sydney
Ahmed Al Ani, University of Technology, Sydney

Mining Competences of Expert Estimators

Hrvoje Karna, University of Split
Sven Gotovac, University of Split

Performance Journey Mapping: A Tool-supported Framework for Service Performance Assessment in SMEs

Elisabeth Pergler, CAMPUS 02 University of Applied Sciences Graz, Austria
Angelika Höber, CAMPUS 02 University of Applied Sciences Graz, Austria
Doris Weitlaner, CAMPUS 02 University of Applied Sciences Graz, Austria
Hans-Peter Grahsl, CAMPUS 02 University of Applied Sciences Graz, Austria
Christoph Ehrenhöfer, CAMPUS 02 University of Applied Sciences Graz, Austria

Supporting Organizational Agility in a Software Company through Boundary Spanning and Knowledge Brokering

Christoph Rosenkranz, University of Cologne, Cologne, Germany
Karlheinz (Karl) Kautz, University of Wollongong

The Life Cycle Challenge of ERP System Integration

Tommi Kähkönen, Lappeenranta University of Technology
Andrey Maglyas, Lappeenranta University of Technology
Kari Smolander, Lappeenranta University of Technology

The Mindfulness and Mindlessness in Mobile Business Intelligence Adoption

Olgerta Tona, Lund University
Sven Carlsson, Lund University

Towards a Business Process Quality Culture: From High-Level Guidelines to Grassroots Actions

João Barata, University of Coimbra
Paulo Rupino da Cunha, University of Coimbra

What Do We Know about ERP in SMEs? Identifying Gaps in Research

Victoria Tulivaye Hasheela, Lappeenranta University of Technology
Kari Smolander, Lappeenranta University of Technology