Abstract

Many research methods commonly used to build knowledge in the domain of IS revolve around theoretical generalizations.  Few methods are available to systematically capture useful lessons and heuristics that can be applied in practice.  This article proposes a method to surface and present lessons based on expert informant experiences and provisional conclusions.  It reverses some of the central ideas of grounded theory from collecting and distilling concepts shallowly from a wide range of informants to probing deeply through multiple sessions with an experienced informant.  Findings from such an investigation are not meant to theorize grand, universal, unchanging truths but rather to suggest important ways to consider and apply pragmatic plans and actions in practice.

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