Loading...
Paper Number
2002
Paper Type
Completed
Description
Hybrid work experienced a surge due to the COVID-19 pandemic, bringing with it reduced visibility of cues used to facilitate effective teamwork and work coordination. While previous research suggests that virtual environments can help re-establish visibility, there is no comprehensive picture of the role of visibility in hybrid work. Based on a systematic search and hermeneutic review of 52 selected papers, we propose a framework that encompasses six dimensions of visibility: location, observer-observee relationship, mode of observation, awareness of observee, type of interaction, and work scenario. We further identify five groups of IT-supported practices aiming to (re-)establish visibility. The suggested framework and the identified practices contribute to a more nuanced understanding of (the role of) visibility in hybrid work environments. Based on our findings, we conceptualize visibility as a double-edged sword and as a continuum. Finally, we discuss implications for theory and practice and suggest avenues for future research.
Recommended Citation
Nuswantoro, Bayu; Richter, Alexander; and Riemer, Kai, "Conceptualizing Visibility in Hybrid Work" (2023). ICIS 2023 Proceedings. 3.
https://aisel.aisnet.org/icis2023/techandfow/techandfow/3
Conceptualizing Visibility in Hybrid Work
Hybrid work experienced a surge due to the COVID-19 pandemic, bringing with it reduced visibility of cues used to facilitate effective teamwork and work coordination. While previous research suggests that virtual environments can help re-establish visibility, there is no comprehensive picture of the role of visibility in hybrid work. Based on a systematic search and hermeneutic review of 52 selected papers, we propose a framework that encompasses six dimensions of visibility: location, observer-observee relationship, mode of observation, awareness of observee, type of interaction, and work scenario. We further identify five groups of IT-supported practices aiming to (re-)establish visibility. The suggested framework and the identified practices contribute to a more nuanced understanding of (the role of) visibility in hybrid work environments. Based on our findings, we conceptualize visibility as a double-edged sword and as a continuum. Finally, we discuss implications for theory and practice and suggest avenues for future research.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.
Comments
04-Work