Paper Number
1577
Paper Type
Short
Description
How and why can smart technologies affect service innovation trajectories? We address this question via a multiple case study approach. First, we identify two dimensions for smart service innovation events: while performing and patterning characterize two distinct mechanisms of smart service innovation, flexible technologies and routines represent constituent elements of smart service systems. Building on these two dimensions, we delineate four ideal types of smart service innovation events and illustrate how these materialize in real-world contexts. Finally, we outline how our findings may serve as a starting point for future research and provide managerial guidelines for those aiming to shape innovation trajectories in smart service systems.
Recommended Citation
Heinz, Daniel; Breidbach, Christoph; Benz, Carina; and Satzger, Gerhard, "Towards Explaining Smart Service Innovation Events and Trajectories" (2022). ICIS 2022 Proceedings. 3.
https://aisel.aisnet.org/icis2022/serv_science/serv_science/3
Towards Explaining Smart Service Innovation Events and Trajectories
How and why can smart technologies affect service innovation trajectories? We address this question via a multiple case study approach. First, we identify two dimensions for smart service innovation events: while performing and patterning characterize two distinct mechanisms of smart service innovation, flexible technologies and routines represent constituent elements of smart service systems. Building on these two dimensions, we delineate four ideal types of smart service innovation events and illustrate how these materialize in real-world contexts. Finally, we outline how our findings may serve as a starting point for future research and provide managerial guidelines for those aiming to shape innovation trajectories in smart service systems.
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Comments
22-Service