Service Science

Service science is an interdisciplinary approach to the study, management and design of service systems that aims at understanding and enabling service innovation in organizations and society. Information Systems is a core discipline within service science through its contributions of theories, methods and exemplary artifacts related to the transformative role of digital technology in service systems.

This track seeks submissions that continue to advance the information system (IS) discipline’s contributions to service science or that draw from service science and service theory to contribute to IS research. We are particularly interested in submissions that focus on theorizing on service and service systems from an IS perspective. We also welcome submissions that apply service theories from other fields such as marketing, economics, management and computer science to the study, design, adoption and use of information systems. Given the interdisciplinary nature of Service Science, we welcome relevant and rigorous research from diverse research paradigms including behavioral, empirical and design science.

Track Co-Chairs;
Fu-ren Lin, Ph.D., Institute of Service Science, National Tsing Hua University
Jens Pöppelbuß, Ph.D., Ruhr-Universität Bochum
Lysanne Lessard, Ph.D., University of Ottawa