Explaining the link between technology-driven stress and workarounds: the moderating role of construal level

Presenter Information

Xiaofan Tang, University of Science and Technology of ChinaFollow
Shaobo Wei, University of Science and Technology of ChinaFollow

Paper Number

1926

Paper Type

short

Description

Enterprise system use is critical for users to accomplish related tasks and achieve performance and innovation. However, users might choose workarounds not conducive to long-term goals for users, given that the complexity and uncertainty of ES features reduce the ES utilization. As a coping behavior of ES, workarounds are closely related to technology-driven stressors and personal traits, but there still exists limitations about the research. Anchoring on challenge-hindrance stressor framework and construal level theory, this study use transactional model of stress and coping to investigate how to reduce workarounds through technology-driven stressors and construal level. Specifically, we study the positive effect of technology-driven hindrance stressors and negative effect of technology-driven challenge stressors on workarounds, and whether technology-driven challenge stressors weaken the positive effect on workarounds. Further, we also investigate the moderating role of construal level on the relationships between technology-driven stressors and workarounds. Research methodology and expected contributions are discussed.

Comments

13-ImplAndAdopt

Recommended Citation

Tang, Xiaofan and Wei, Shaobo, "Explaining the link between technology-driven stress and workarounds: the moderating role of construal level" (2021). ICIS 2021 Proceedings. 7.
https://aisel.aisnet.org/icis2021/is_implement/is_implement/7