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Paper Number
2142
Paper Type
Completed
Description
This empirical paper examines to what extent distinct IT skills (e.g., Microsoft Excel skills) as well as digital competencies (e.g., digital communication) are vital to cope successfully with digitalization demands. Based on the job demands-resources model we hypothesize that digital competencies as well as IT skills lead to lower levels of employees’ perceived digitalization overstrain. However, results of regression analysis in our study (n = 171 participants) reveal that broad digital competencies like Creativity, Collaboration, and Communication are more important for coping with the demands of digitalization than specific IT skills. Furthermore, we applied cluster analyses in order to identify four distinct digital competence profiles which we labelled as the Digitally Cautious, the Digital Novices, the Creative Problem-Solvers and the Communicative Collaborators. Companies may explicitly strengthen their employees’ digital competencies prior to their software knowledge to cope with general digitalization challenges like higher degrees of ambiguity, uncertainty or dynamic change.
Recommended Citation
Merchel, Robin; Iqbal, Taskeen; Süße, Thomas; and Knop, Sebastian, "Digital Competencies and IT Skills as Employees’ Resources to Cope with Digitalization Demands" (2021). ICIS 2021 Proceedings. 18.
https://aisel.aisnet.org/icis2021/is_future_work/is_future_work/18
Digital Competencies and IT Skills as Employees’ Resources to Cope with Digitalization Demands
This empirical paper examines to what extent distinct IT skills (e.g., Microsoft Excel skills) as well as digital competencies (e.g., digital communication) are vital to cope successfully with digitalization demands. Based on the job demands-resources model we hypothesize that digital competencies as well as IT skills lead to lower levels of employees’ perceived digitalization overstrain. However, results of regression analysis in our study (n = 171 participants) reveal that broad digital competencies like Creativity, Collaboration, and Communication are more important for coping with the demands of digitalization than specific IT skills. Furthermore, we applied cluster analyses in order to identify four distinct digital competence profiles which we labelled as the Digitally Cautious, the Digital Novices, the Creative Problem-Solvers and the Communicative Collaborators. Companies may explicitly strengthen their employees’ digital competencies prior to their software knowledge to cope with general digitalization challenges like higher degrees of ambiguity, uncertainty or dynamic change.
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