Receiving a Triple “E” Rating – Measuring IS Success by Balancing Efficiency, Effectiveness, and Experience Criteria

Presenter Information

Joerg Hans Mayer, Chair of Accounting, Controlling, and AuditingFollow
Berkay Ulusoy, Chair of Accounting, Controlling, and AuditingFollow
Markus Esswein, Chair of Information SystemsFollow
Reiner Quick, Chair of Accounting, Controlling, and AuditingFollow

Paper Number

1315

Paper Type

Completed

Description

Digitalization permeates entire companies. Rethinking information systems (IS) success models developed in the 1980/1990s becomes obvious. But how does one define such a new model and implement it? Taking an SAP S/4HANA migration as our use case, the new triple “E” rating on hand focuses on the IS success of digital technologies by balancing efficiency, effectiveness, and experience criteria. Six takeaways emerge from our case study that should drive future discussion: (1) Evaluate digital technologies by adopting a simple but comprehensive approach including criteria beyond efficiency. (2) Consider diverse IS success perspectives consciously but never lose focus on the end-user. (3) A triad of efficiency, effectiveness, and experience encompasses the challenges of digital technologies. (4) Separate efficiency and effectiveness criteria, however, consider trade-offs between them. (5) The experience category highlights digital awareness and socio-technical changes. (6) Tailor your triple “E” rating individually to your project.

Comments

12-PM

Recommended Citation

Mayer, Joerg Hans; Ulusoy, Berkay; Esswein, Markus; and Quick, Reiner, "Receiving a Triple “E” Rating – Measuring IS Success by Balancing Efficiency, Effectiveness, and Experience Criteria" (2021). ICIS 2021 Proceedings. 7.
https://aisel.aisnet.org/icis2021/is_design/is_design/7