IS Development and Project Management
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Paper Type
Complete
Paper Number
2207
Description
Although prior research on platform ecosystems has extensively studied complementors developing external platform extensions, it has overlooked internal complementors within the company that provides the platform. Given that platform owners and internal complementors often constitute separate organizational entities, they potentially pursue conflicting interests. Thus, it is critical to understand how they interact efficiently to jointly create beneficial development outcomes for their overall company. Our study addresses this gap by conducting a revelatory case study of internal complementors of one of the world’s leading enterprise software providers. We develop a process model that explains how internal complementors and platform owners interact and why such interactions lead to benefits or drawbacks for their company. The study contributes to literature on platform ecosystems by showing that internal complementors have only limited access to platform owner resources. It reveals how internal complementors are dynamically governed and influence platform owners to adapt their governance practices.
Recommended Citation
Glaser, Karoline, "Governance of Internal Complementors in Platform Ecosystems" (2020). ICIS 2020 Proceedings. 10.
https://aisel.aisnet.org/icis2020/is_development/is_development/10
Governance of Internal Complementors in Platform Ecosystems
Although prior research on platform ecosystems has extensively studied complementors developing external platform extensions, it has overlooked internal complementors within the company that provides the platform. Given that platform owners and internal complementors often constitute separate organizational entities, they potentially pursue conflicting interests. Thus, it is critical to understand how they interact efficiently to jointly create beneficial development outcomes for their overall company. Our study addresses this gap by conducting a revelatory case study of internal complementors of one of the world’s leading enterprise software providers. We develop a process model that explains how internal complementors and platform owners interact and why such interactions lead to benefits or drawbacks for their company. The study contributes to literature on platform ecosystems by showing that internal complementors have only limited access to platform owner resources. It reveals how internal complementors are dynamically governed and influence platform owners to adapt their governance practices.
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