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Combining Blockchain and Artificial Intelligence – Literature Review and State of the Art (ICIS 2020 Proceedings)
Erik Karger

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The Impact of Digital Transformation on Incumbent Firms: An Analysis of Changes, Challenges, and Responses at the Business Model Level (ICIS 2020 Proceedings)
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Fostering Human Agency: A Process for the Design of User-Centric XAI Systems (ICIS 2020 Proceedings)
Maximilian Förster, Mathias Klier, Kilian Kluge, and Irina Sigler

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Governing Digital Transformation: A New Perspective (ICIS 2020 Proceedings)
Gongtai Wang and Andrew Burton-Jones

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White, Grey, Black: Effects of XAI Augmentation on the Confidence in AI-based Decision Support Systems (ICIS 2020 Proceedings)
Jonas Wanner, Lukas-Valentin Herm, Kai Heinrich, Christian Janiesch, and Patrick Zschech

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Effects of Voice-Based AI in Customer Service: Evidence from a Natural Experiment (ICIS 2020 Proceedings)
Lingli Wang, Nina Huang, Yili Hong, Luning Liu, Xunhua Guo, and Guoqing Chen

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Determining Platform Governance: Framework for Classifying Governance Types (ICIS 2020 Proceedings)
Guido Perscheid, Nadine Kathrin Ostern, and Jürgen Moormann

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A Review of the Empirical Literature on Conversational Agents and Future Research Directions (ICIS 2020 Proceedings)
Naim Zierau, Edona Elshan, Camillo Visini, and Andreas Janson

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How Much AI Do You Require? Decision Factors for Adopting AI Technology (ICIS 2020 Proceedings)
Jonas Wanner, Kai Heinrich, Christian Janiesch, and Patrick Zschech

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Towards Developing Trust-Supporting Design Features for AI-Based Chatbots in Customer Service (ICIS 2020 Proceedings)
Naim Zierau, Michael Hausch, Olivia Bruhin, and Matthias Soellner