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Paper Type
Short
Paper Number
1714
Description
To preserve competitive advantage in an increasingly digitalised business environment, today’s organisations need to assess their level of digital maturity. Given this particular practical relevance, a plethora of digital maturity models (DMMs) has emerged recently. As digital transformation mostly is an IT-induced-phenomenon, the level of organisational IT is a key factor of digital maturity. However, a systematic in-depth literature search of DMMs and established IT maturity models with a subsequent qualitative content analysis reveals that DMMs disregard the IT dimensions: Software Usability, Requirements Management, and Process Change Management. These dimensions are directly linked to organisational productivity and ultimately to performance. To remedy these shortcomings, we propose a holistic DMM including a definite item-catalogue for construct measurement based on established guidelines of design science research and additional empirical insights. Our aim is to provide a transparent, scientifically validated instrument to assess and improve the organisational level of digital maturity.
Recommended Citation
Thordsen, Tristan and Bick, Markus, "Towards a holistic digital maturity model" (2020). ICIS 2020 Proceedings. 5.
https://aisel.aisnet.org/icis2020/governance_is/governance_is/5
Towards a holistic digital maturity model
To preserve competitive advantage in an increasingly digitalised business environment, today’s organisations need to assess their level of digital maturity. Given this particular practical relevance, a plethora of digital maturity models (DMMs) has emerged recently. As digital transformation mostly is an IT-induced-phenomenon, the level of organisational IT is a key factor of digital maturity. However, a systematic in-depth literature search of DMMs and established IT maturity models with a subsequent qualitative content analysis reveals that DMMs disregard the IT dimensions: Software Usability, Requirements Management, and Process Change Management. These dimensions are directly linked to organisational productivity and ultimately to performance. To remedy these shortcomings, we propose a holistic DMM including a definite item-catalogue for construct measurement based on established guidelines of design science research and additional empirical insights. Our aim is to provide a transparent, scientifically validated instrument to assess and improve the organisational level of digital maturity.
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