Start Date

13-12-2018 12:00 AM

Description

Digital service provision fundamentally changes the way how service suppliers and customers interact with each other. Therefore, service digitalization has numerous implications for the supplier-customer relationship, which are especially relevant in comp

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Dec 13th, 12:00 AM

The Diverging Effect of Digitalization on Perceived Relational Conflict during Service Provisions “ An Empirical Comparison of Suppliers and Customers in the B2B Context

Digital service provision fundamentally changes the way how service suppliers and customers interact with each other. Therefore, service digitalization has numerous implications for the supplier-customer relationship, which are especially relevant in comp