Description
Digital service provision fundamentally changes the way how service suppliers and customers interact with each other. Therefore, service digitalization has numerous implications for the supplier-customer relationship, which are especially relevant in comp
Recommended Citation
Stoffer, Torben; Widjaja, Thomas; and Zacharias, Nicolas, "The Diverging Effect of Digitalization on Perceived Relational Conflict during Service Provisions “ An Empirical Comparison of Suppliers and Customers in the B2B Context" (2018). ICIS 2018 Proceedings. 3.
https://aisel.aisnet.org/icis2018/service/Presentations/3
The Diverging Effect of Digitalization on Perceived Relational Conflict during Service Provisions “ An Empirical Comparison of Suppliers and Customers in the B2B Context
Digital service provision fundamentally changes the way how service suppliers and customers interact with each other. Therefore, service digitalization has numerous implications for the supplier-customer relationship, which are especially relevant in comp