Description
Service systems enable value co-creation. However, value co-creation is a complex phenomenon that is difficult to observe, let alone to purposefully enact. This is a serious challenge for the design of service systems. To address this challenge, we propos
Recommended Citation
Grotherr, Christian; Semmann, Martin; and BÃhmann, Tilo, "Using Microfoundations of Value Co-Creation to Guide Service Systems Design “ A Multilevel Design Framework" (2018). ICIS 2018 Proceedings. 8.
https://aisel.aisnet.org/icis2018/service/Presentations/8
Using Microfoundations of Value Co-Creation to Guide Service Systems Design “ A Multilevel Design Framework
Service systems enable value co-creation. However, value co-creation is a complex phenomenon that is difficult to observe, let alone to purposefully enact. This is a serious challenge for the design of service systems. To address this challenge, we propos