Start Date

13-12-2018 12:00 AM

Description

How do conversational user interfaces for online shops via messaging services and voice assistants influence customers™ satisfaction? Which use cases are attractive from a customer™s view point? Which uses cases are must-be and for which customer segments

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Dec 13th, 12:00 AM

Conversational User Interfaces for Online Shops? A Categorization of Use Cases

How do conversational user interfaces for online shops via messaging services and voice assistants influence customers™ satisfaction? Which use cases are attractive from a customer™s view point? Which uses cases are must-be and for which customer segments