Conversational User Interfaces for Online Shops? A Categorization of Use Cases

Presenter Information

Daniel Baier, University of BayreuthFollow
Alexandra Rese, University of BayreuthFollow
Maximilian RÃglinger, University of BayreuthFollow

Description

How do conversational user interfaces for online shops via messaging services and voice assistants influence customers™ satisfaction? Which use cases are attractive from a customer™s view point? Which uses cases are must-be and for which customer segments

Recommended Citation

Baier, Daniel; Rese, Alexandra; and RÃglinger, Maximilian, "Conversational User Interfaces for Online Shops? A Categorization of Use Cases" (2018). ICIS 2018 Proceedings. 7.
https://aisel.aisnet.org/icis2018/hcri/Presentations/7