Start Date
12-17-2013
Description
Packaged software has gained importance across organizations. While literature has studied the adoption and implementation of packaged software extensively, research on software acquisition has been limited. Especially, scholars have called for more research from a sociological point of view. Software acquisition projects are complex endeavors during which multiple stakeholders and perspectives interact. With this study, we strive to illustrate social interactions in software acquisition decisions through the theoretical lens of technological frames of reference. We conducted a multiple case study with 15 experts from IT, business, and procurement. We find evidence for distinct technological frames across departments that are combined during the software acquisition process, ultimately resulting in common understanding and consensus. Furthermore, we identify eight salient framing effects that facilitate this dynamic alignment of frames. Our results allow for an extension of technological frames of reference theory and support decision makers in optimizing their software acquisition decisions and processes.
Recommended Citation
Harnisch, Stefan; Kaiser, Jasmin; and Buxmann, Peter, "Technological Frames of Reference in Software Acquisition Decisions: Results of a Multiple Case Study" (2013). ICIS 2013 Proceedings. 3.
https://aisel.aisnet.org/icis2013/proceedings/OrganizationIS/3
Technological Frames of Reference in Software Acquisition Decisions: Results of a Multiple Case Study
Packaged software has gained importance across organizations. While literature has studied the adoption and implementation of packaged software extensively, research on software acquisition has been limited. Especially, scholars have called for more research from a sociological point of view. Software acquisition projects are complex endeavors during which multiple stakeholders and perspectives interact. With this study, we strive to illustrate social interactions in software acquisition decisions through the theoretical lens of technological frames of reference. We conducted a multiple case study with 15 experts from IT, business, and procurement. We find evidence for distinct technological frames across departments that are combined during the software acquisition process, ultimately resulting in common understanding and consensus. Furthermore, we identify eight salient framing effects that facilitate this dynamic alignment of frames. Our results allow for an extension of technological frames of reference theory and support decision makers in optimizing their software acquisition decisions and processes.