Paper Number
1492
Paper Type
Complete Research Paper
Abstract
A key question in digital transformation research concerns understanding the process through which the use of digital technologies eventually leads to transformative changes in work and organizations. We draw here from work configuration and orders of change and from technology framing lens to develop a cognitive model to explain how the digital transformation of work unfolds over time. Employing a multi-case study research design, we examine three organizations introducing a new automation technology. Our findings reveal that the transformation of work occurs progressively, involving sequences of framing actions; work configurations; and their effects on work and organizing. The transformation involves three stages: convergent, diffusing and divergent, and is propelled by two mechanisms: legitimation and accumulation of immediate effects. Our study exposes the mechanisms and activities involved in the digital transformation of work and reveals the paths through which automation and augmentation interpretations of digital technology can coexist in organization.
Recommended Citation
Bunduchi, Raluca; Chis, Diana Maria; Mihaila, Adrian Alin; and Crisan, Emil Lucian, "Unpacking the Digital Transformation of Work: Framings and Work (Re)configurations with Robotic Proces Automation Technology" (2024). ECIS 2024 Proceedings. 4.
https://aisel.aisnet.org/ecis2024/track12_digtrans/track12_digtrans/4
Unpacking the Digital Transformation of Work: Framings and Work (Re)configurations with Robotic Proces Automation Technology
A key question in digital transformation research concerns understanding the process through which the use of digital technologies eventually leads to transformative changes in work and organizations. We draw here from work configuration and orders of change and from technology framing lens to develop a cognitive model to explain how the digital transformation of work unfolds over time. Employing a multi-case study research design, we examine three organizations introducing a new automation technology. Our findings reveal that the transformation of work occurs progressively, involving sequences of framing actions; work configurations; and their effects on work and organizing. The transformation involves three stages: convergent, diffusing and divergent, and is propelled by two mechanisms: legitimation and accumulation of immediate effects. Our study exposes the mechanisms and activities involved in the digital transformation of work and reveals the paths through which automation and augmentation interpretations of digital technology can coexist in organization.
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