Paper Number

2460

Paper Type

CRP

Abstract

In the digital age, small and medium-sized enterprises (SMEs), more particularly in the manufacturing sector, may struggle with complex changes as they need to integrate past information technology (IT) with new digital technologies (DT) capabilities. The objective of this study is to explore the digital transformation processes that ensure competitive performance. To do so, two research questions concerning the firm’s relationships between its digital orientation, its operational IT capabilities, and its DT-enabled dynamic capabilities are formulated. Using survey data from 65 Canadian manufacturing SMEs, the study adopts a capability-based approach to illuminate the practices and opportunities of digital transformation in the manufacturing sphere. Its results offer a coherent way to produce “performance effects”, notably in the form of increased organizational agility in manufacturing SMEs. They also provide arguments in the ongoing conversation concerning the complementarity of the IT ‘x’ and DT ‘x’ spaces in contemporary firms.

Share

COinS
 
Jun 14th, 12:00 AM

INFORMATION AND DIGITAL TECHNOLOGIES AS DRIVERS OF COMPETITIVE PERFORMANCE IN MANUFACTURING SMES

In the digital age, small and medium-sized enterprises (SMEs), more particularly in the manufacturing sector, may struggle with complex changes as they need to integrate past information technology (IT) with new digital technologies (DT) capabilities. The objective of this study is to explore the digital transformation processes that ensure competitive performance. To do so, two research questions concerning the firm’s relationships between its digital orientation, its operational IT capabilities, and its DT-enabled dynamic capabilities are formulated. Using survey data from 65 Canadian manufacturing SMEs, the study adopts a capability-based approach to illuminate the practices and opportunities of digital transformation in the manufacturing sphere. Its results offer a coherent way to produce “performance effects”, notably in the form of increased organizational agility in manufacturing SMEs. They also provide arguments in the ongoing conversation concerning the complementarity of the IT ‘x’ and DT ‘x’ spaces in contemporary firms.

When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.