Paper Number
2329
Paper Type
Complete Research Paper
Abstract
Digital technologies are capable to fuel a significant process of change in and around organizations. Following the growing paradigm of this Digital Transformation (DT), organizations are striving to reshape the nature of their businesses and socio-technical constructs. To make progress in this, crucial competences are needed in a qualified workforce. However, recent studies show that missing competences are a substantial barrier to DT in practice. In addition, existing competence models only cover a part of the socio-technical nature of DT and organizations. Therefore, through a systematic literature review and a survey of experts, our work aims to map sets of competences of the organization’s workforce that are important for DT. The result is a conceptual framework consisting of 117 different competences, ranked according to importance and difficulty of development. This provides practitioners and academics a starting point to measure, prioritize, and build relevant competences in organizations for DT to succeed.
Recommended Citation
Paul, Fynn-Hendrik; Brink, Henning; Kälberloh, Nele; Khanin, Mikhail; Leisurs, Paula; Oldenburger, Michael; and Wachsmann, Pascal, "Competences for Digital Transformation in Organizations: A Literature Review and Expert Survey" (2024). ECIS 2024 Proceedings. 15.
https://aisel.aisnet.org/ecis2024/track12_digtrans/track12_digtrans/15
Competences for Digital Transformation in Organizations: A Literature Review and Expert Survey
Digital technologies are capable to fuel a significant process of change in and around organizations. Following the growing paradigm of this Digital Transformation (DT), organizations are striving to reshape the nature of their businesses and socio-technical constructs. To make progress in this, crucial competences are needed in a qualified workforce. However, recent studies show that missing competences are a substantial barrier to DT in practice. In addition, existing competence models only cover a part of the socio-technical nature of DT and organizations. Therefore, through a systematic literature review and a survey of experts, our work aims to map sets of competences of the organization’s workforce that are important for DT. The result is a conceptual framework consisting of 117 different competences, ranked according to importance and difficulty of development. This provides practitioners and academics a starting point to measure, prioritize, and build relevant competences in organizations for DT to succeed.
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