Paper Number

2134

Paper Type

CRP

Abstract

Public administrations utilize automated decision-making (ADM) technologies more and more often. One ADM technology in particular, Robotic Process Automation (RPA), has gained a strong momentum in technology adoption within public administrations due to its lightweight character, low requirements to use and interplay with other ADM technologies. Still, research on RPA adoption in public administrations is scarce. In our attempt to identify and conceptualize barriers and facilitators as adoption determinants in public administrations, we applied a systematic literature review. Based on 23 research reports, we found 31 barriers, 28 facilitators and 26 prerequisites for RPA adoption in public administrations. While 74 of the adoption factors also relate to previous adoption studies in different industries, 11 are exclusively related to public administrations, especially public governance and public value management. Furthermore, the 85 factors reveal a complex interplay that is characteristic for RPA adoption, but not necessarily for other ADM technologies.

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Jun 14th, 12:00 AM

BARRIERS, FACILITATORS AND PREREQUISITES FOR ROBOTIC PROCESS AUTOMATION ADOPTION IN PUBLIC ADMINISTRATIONS: A SYSTEMATIC LITERATURE REVIEW

Public administrations utilize automated decision-making (ADM) technologies more and more often. One ADM technology in particular, Robotic Process Automation (RPA), has gained a strong momentum in technology adoption within public administrations due to its lightweight character, low requirements to use and interplay with other ADM technologies. Still, research on RPA adoption in public administrations is scarce. In our attempt to identify and conceptualize barriers and facilitators as adoption determinants in public administrations, we applied a systematic literature review. Based on 23 research reports, we found 31 barriers, 28 facilitators and 26 prerequisites for RPA adoption in public administrations. While 74 of the adoption factors also relate to previous adoption studies in different industries, 11 are exclusively related to public administrations, especially public governance and public value management. Furthermore, the 85 factors reveal a complex interplay that is characteristic for RPA adoption, but not necessarily for other ADM technologies.

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