Warning the Public: A Survey on Attitudes, Expectations and Use of Mobile Crisis Apps in Germany

Authors

Marc-André Kaufhold, Technische Universität DarmstadtFollow
Jasmin Haunschild, Technische Universität DarmstadtFollow
Christian Reuter, Technische Universität DarmstadtFollow

Abstract

As part of information systems, the research field of crisis informatics increasingly investigates the potentials and limitations of mobile crisis apps, which constitute a relatively new public service for citizens and are specifically designed for the dissemination of disaster‐related information and communication between authorities, organizations and citizens. While existing crisis apps, such as KATWARN or NINA in Germany, focus on preparatory information and warning functionality, there is a need for apps and research on police-related functionality, such as information on cybercrime, fraud offences, or search for missing persons. Based on a workshop with civil protection (N=12) and police officers (N=15), we designed a questionnaire and conducted a representative survey of German citizens (N=1.219) on the past, current and future use, perceived helpfulness, deployment and behavioural preferences, configurability and most important functionality of mobile crisis apps. Our results indicate that in addition to emergency and weather warnings, crime- and health-related warnings are also desired by many, as is the possibility for bidirectional communication. People also want one central app and are resistant to installing more than one crisis app. Furthermore, there are few significant differences between socioeconomic groups.

Recommended Citation

Kaufhold, Marc-André; Haunschild, Jasmin; and Reuter, Christian, "Warning the Public: A Survey on Attitudes, Expectations and Use of Mobile Crisis Apps in Germany" (2020). In Proceedings of the 28th European Conference on Information Systems (ECIS), An Online AIS Conference, June 15-17, 2020.
https://aisel.aisnet.org/ecis2020_rp/84