HOW USERS PERCEIVE PRIVACY AND SECURITY RISKS CONCERNING SMART SPEAKERS

Authors

Maximilian Haug, Neu-Ulm University of Applied SciencesFollow
Philipp Rössler, Neu-Ulm University of Applied SciencesFollow
Heiko Gewald, Neu-Ulm University of Applied SciencesFollow

Abstract

Voice operated devices in smart homes are getting more and more popular. To date, there are several features available for smart speakers, such as playing music, purchasing products, control devices in smart homes, deliver information, or create to-do lists. However, research on the adoption and use of smart speakers is currently scarce. It is not clear which risks or concerns users have, especially in the context of data privacy and data security. In this research, we gave smart speakers to 16 participants over two months to gain a better understanding of their use behavior as well as their concerns towards this emerging technology. The interviews showed that privacy concerns are present, but do not seem to prevent technology adoption. Security concerns, however, seem to overshadow the privacy concerns. Several hypothetical scenarios were articulated

Recommended Citation

Haug, Maximilian; Rössler, Philipp; and Gewald, Heiko, "HOW USERS PERCEIVE PRIVACY AND SECURITY RISKS CONCERNING SMART SPEAKERS" (2020). In Proceedings of the 28th European Conference on Information Systems (ECIS), An Online AIS Conference, June 15-17, 2020.
https://aisel.aisnet.org/ecis2020_rp/129