Business & Information Systems Engineering
Editorial
Business Process Management - An introduction to the special focus issue
Jörg Becker, Michel Rosemann, Maximilian Röglinger, and Michael zur Muehlen
Research Papers
Quality Marks, Metrics, and Measurement Procedures for Business Process Models - The 3QM-Framework
Sven Overhage, Dominik Q. Birkmeier, and Sebastian Schlauderer
How to Steer the IT Outsourcing Provider - Development and Validation of a Reference Framework of IT Outsourcing Steering Processes
Nils Urbach and Tobias Würz
The Impact of Business Process Complexity on Business Process Standardization - An Empirical Study
Markus Schäfermeyer, Christoph Rosenkranz, and Roland Holten
State of the Art
Wand and Weber’s Decomposition Model in the Context of Business Process Modeling
Florian Johannsen and Susanne Leist
Catchword
Social Customer Relationship Management (Social CRM) - Application and Technology
Rainer Alt and Olaf Reinhold
Profile
Interview with Phil Gilbert on “Business Process Management and Data Integration”
Michael zur Muehlen
Call for Papers
BISE – Call for Papers Issue 1/2014 - Research Areas in Business and Information Systems Engineering
Martin Bichler, Thomas Hess, Peter Loos, and Ramayya Krishnan