Most Popular Papers *
Intelligent Business Processes in CRM - Exemplified by Complaint Management
Christopher Zaby and Klaus D. Wilde
Mergers and Acquisitions in the Software Industry Research - Results in the Area of Success Determinants
Markus Schief, Peter Buxmann, and Dirk Schiereck
Reference Process Flows for Telecommunication Companies - An Extension of the eTOM Model
Christian Czarnecki, Alex Winkelmann, and M. Spiliopoulou
Future Work and Enterprise Systems
Jan vom Brocke, Wolfgang Maaß, Peter Buxmann, Alexander Maedche, Jan Marco Leimeister, and Günter Pecht
How to Exploit the Digitalization Potential of Business Processes
Marie-Sophie Denner, Louis Püschel, and Maximilian Röglinger
* Based on the average number of full-text downloads per day since the paper was posted.
» Updated as of 10/11/18.