Business & Information Systems Engineering
Editorial
IT ServiceManagement and IT Automation Methods and Models for Efficient IT Operations
Martin Bichler and Kamal Bhattacharyya
Editorial Note
Research Papers
Impact of IT Service Management Frameworks on the IT Organization An Empirical Study on Benefits, Challenges, and Processes
Mauricio Marrone and Lutz M. Kolbe
Product Differentiation for Software-as-a-Service Providers
Arne Katzmarzik
State of the Art
Method Support of Information Requirements Analysis for Analytical Information Systems State of the Art, Practice Requirements, and Research Agenda
Florian Stroh, Robert Winter, and Felix Wortmann
Catchword
2D-Codes Technology and Application
Thomas Knuchel, Tobias Kuntner, and Eva Carolina Pataki
Profile
Interview with Douglas J. King on “The Impact of Virtualization and Cloud Computing on IT Service Management”
Kamal Bhattacharyya
Erratum
Erratum to: Enterprise Microblogging
Kai Riemer, Alexander Richter, and Martin Böhringer