IT ServiceManagement and IT Automation Methods and Models for Efficient IT Operations

Authors

Martin Bichler, TU MünchenFollow
Kamal Bhattacharyya, IBM T. J. Watson Research CenterFollow

Document Type

Editorial

Recommended Citation

Bichler, Martin and Bhattacharyya, Kamal (2011) "IT ServiceManagement and IT Automation Methods and Models for Efficient IT Operations," Business & Information Systems Engineering: Vol. 3: Iss. 1, 1-2.
Available at: https://aisel.aisnet.org/bise/vol3/iss1/1