Paper Type

Complete

Abstract

We examine how individual use and societal proportionality assessments jointly shape citizen acceptance of IoT-based parking enforcement technologies. Drawing on the Dual Perspective Model of Agency and Communion (DPM-AC), we develop a specific dual-perspective acceptance model. The agency perspective is operationalized through the Technology Acceptance Model and Privacy Calculus Theory, capturing self-profitable perceived benefits and personal privacy risks. The communion perspective is operationalized through perceived public space quality, trust in citizens, and surveillance concerns. A between-subjects vignette experiment (N = 416) analyzed via Partial Least Squares Structural Equation Modeling (PLS-SEM) reveals that the communion perspective substantially outperforms the agency perspective in predicting General Technology Acceptance, consistent with the DPM-AC primacy of communion. Multi-group analysis reveals no statistically significant differences across technology types or enforcement mechanisms. Our findings extend IS technology acceptance research beyond voluntary adoption models by foregrounding perceived intentions and collective benefits of mandatory public-space surveillance.

Paper Number

1577

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Aug 15th, 12:00 AM

Acceptance of IoT-Based Parking Enforcement – A Dual-Perspective Study

We examine how individual use and societal proportionality assessments jointly shape citizen acceptance of IoT-based parking enforcement technologies. Drawing on the Dual Perspective Model of Agency and Communion (DPM-AC), we develop a specific dual-perspective acceptance model. The agency perspective is operationalized through the Technology Acceptance Model and Privacy Calculus Theory, capturing self-profitable perceived benefits and personal privacy risks. The communion perspective is operationalized through perceived public space quality, trust in citizens, and surveillance concerns. A between-subjects vignette experiment (N = 416) analyzed via Partial Least Squares Structural Equation Modeling (PLS-SEM) reveals that the communion perspective substantially outperforms the agency perspective in predicting General Technology Acceptance, consistent with the DPM-AC primacy of communion. Multi-group analysis reveals no statistically significant differences across technology types or enforcement mechanisms. Our findings extend IS technology acceptance research beyond voluntary adoption models by foregrounding perceived intentions and collective benefits of mandatory public-space surveillance.