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Paper Type
Complete
Description
Digitalization is rapidly changing markets and workplaces with digital technologies intrinsically embedded in organizational processes. Inherent complexities in digital technologies require organizations and individuals to adjust and adapt to technologies and work practices to meet organizational goals. Adaptations enable continued use, avoiding IS non-adoption, but can be detrimental to efficiency and performance. The double-sided nature of adaptations motivates this research to examine the emergence of adaptations in digitized care processes in Telemedicine. Digital technologies are increasingly used in Telemedicine, blurring spatial and temporal boundaries of care and interactions. Adaptive Structuration Theory is used to analyze the adaptation mechanisms and the triggers for adaptations. A qualitative field study is conducted in two public hospitals in India. Findings show that users adapt technology, tasks, and roles and enact role multiplexities, resulting in new structures. The study contributes to the literature on changing work practices in Telemedicine that alter spatial organization of care and interactions.
Paper Number
1226
Recommended Citation
Bandi, Rajendra K. and Krishnamurthy, Shubha, "The Changing Nature of Telemedicine Processes: Adaptations and Triggers" (2023). AMCIS 2023 Proceedings. 2.
https://aisel.aisnet.org/amcis2023/sig_cnow/sig_cnow/2
The Changing Nature of Telemedicine Processes: Adaptations and Triggers
Digitalization is rapidly changing markets and workplaces with digital technologies intrinsically embedded in organizational processes. Inherent complexities in digital technologies require organizations and individuals to adjust and adapt to technologies and work practices to meet organizational goals. Adaptations enable continued use, avoiding IS non-adoption, but can be detrimental to efficiency and performance. The double-sided nature of adaptations motivates this research to examine the emergence of adaptations in digitized care processes in Telemedicine. Digital technologies are increasingly used in Telemedicine, blurring spatial and temporal boundaries of care and interactions. Adaptive Structuration Theory is used to analyze the adaptation mechanisms and the triggers for adaptations. A qualitative field study is conducted in two public hospitals in India. Findings show that users adapt technology, tasks, and roles and enact role multiplexities, resulting in new structures. The study contributes to the literature on changing work practices in Telemedicine that alter spatial organization of care and interactions.
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