SIG Social Computing
Loading...
Paper Type
Complete
Paper Number
1117
Description
In crisis situations access to information is key to reduce uncertainty and enable effective decision making. With the advent of modern information technologies there is an abundance of possibilities to obtain, process, and share information. The number of actors that can potentially provide information has grown concomitantly. The challenge therefore is no longer the availability of information but rather the ability to find and connect with actors providing information in a volatile and dynamic environment. This requires of organizations to be aware of the actors and their information potential, and actively build informational awareness. In this paper we propose a model for the development of the awareness of organizations of the information landscape during critical events. We validate this model using two case studies and extract key factors that contribute to the challenges and success of leveraging information potential of actors in a crisis.
Recommended Citation
Meesters, Kenny; Ou, Carol; and Alexiou, Andreas, "Towards a Model for Building Information Awareness in Crisis Situations" (2022). AMCIS 2022 Proceedings. 11.
https://aisel.aisnet.org/amcis2022/sig_sc/sig_sc/11
Towards a Model for Building Information Awareness in Crisis Situations
In crisis situations access to information is key to reduce uncertainty and enable effective decision making. With the advent of modern information technologies there is an abundance of possibilities to obtain, process, and share information. The number of actors that can potentially provide information has grown concomitantly. The challenge therefore is no longer the availability of information but rather the ability to find and connect with actors providing information in a volatile and dynamic environment. This requires of organizations to be aware of the actors and their information potential, and actively build informational awareness. In this paper we propose a model for the development of the awareness of organizations of the information landscape during critical events. We validate this model using two case studies and extract key factors that contribute to the challenges and success of leveraging information potential of actors in a crisis.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.
Comments
Social