SIG CNOW - Changing Nature of Work with ICT

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Paper Type

ERF

Paper Number

1361

Description

The adoption of Information Systems (IS) in an organizational context often follows a mandated process: management decides to implement the IS and the employees are supposed to adopt the IS. The regulations enforcing remote work during the COVID-19 pandemic have changed this process. Organizations around the world saw themselves forced to adopt new IS overnight. This “forced adoption” unfolded unprepared and unstructured, induced by an uncontrollable external factor instead of a traditional management mandate. Consequently, forced adoption challenges existing knowledge about IS adoption. We provide a first conceptualization of the term “forced adoption” and outline our research approach for examining forced adoption of IS, work practices and leadership styles in the context of the COVID-19 pandemic.

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Aug 10th, 12:00 AM

Forced Adoption: A new Phenomenon of Information Systems Adoption

The adoption of Information Systems (IS) in an organizational context often follows a mandated process: management decides to implement the IS and the employees are supposed to adopt the IS. The regulations enforcing remote work during the COVID-19 pandemic have changed this process. Organizations around the world saw themselves forced to adopt new IS overnight. This “forced adoption” unfolded unprepared and unstructured, induced by an uncontrollable external factor instead of a traditional management mandate. Consequently, forced adoption challenges existing knowledge about IS adoption. We provide a first conceptualization of the term “forced adoption” and outline our research approach for examining forced adoption of IS, work practices and leadership styles in the context of the COVID-19 pandemic.

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