Abstract

The orchestration of platform ecosystems is becoming increasingly complex due to the growing number of players, complementary services and technological innovations. Interoperability is an important prerequisite for convincing customer journeys as well as functional and quality-assured data exchange and offers increasing potential for automation, especially with the help of machine learning or artificial intelligence. The interoperability maturity model developed in this study can be used as a conceptual framework to measure the interoperability of current and future platform ecosystem components and complements. The model, developed as an artifact of design science research, was evaluated using an iterative approach with orchestrators of health data platforms and their ecosystem. The results suggest that it can contribute to achieving and sustaining integrated value chains with multiple actors and diverse technologies, and can be used to assess the interoperability of care chains (e.g., care scenarios such as diabetes or cardiac insufficiency) and guide future interoperability considerations.

Paper Number

352

Comments

Track 19: Digital Health & Wellbeing

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