Loading...
Description
Citizen participation procedures are increasingly used as a democratic instrument in political processes. While e-government development is slowly producing digitized solutions for implementation, there is potential for involving citizens in innovation processes in public administration. Currently, such operations are initiated reactively by the public sector in response to problems for which solutions are pursued. With a structured innovation process, the creativity of citizens can be used participatory to further develop the public administration and its services proactively, i.e., without a specific problem background. This paper describes current characteristics of e‑participation and open innovation based on related literature and discusses their use for a proactive, bottom-up public innovation process. Furthermore, Business Process Model & Notation (BPMN) is used to illustrate a simple conceptual process for contributing and assessing ideas supported by an idea management system.
Recommended Citation
Ludzay, Max and Leible, Stephan, "A Bottom-up E-Participation Process: Empowering Citizens to Innovate the Public Administration and its Sphere of Influence" (2022). Wirtschaftsinformatik 2022 Proceedings. 36.
https://aisel.aisnet.org/wi2022/student_track/student_track/36
A Bottom-up E-Participation Process: Empowering Citizens to Innovate the Public Administration and its Sphere of Influence
Citizen participation procedures are increasingly used as a democratic instrument in political processes. While e-government development is slowly producing digitized solutions for implementation, there is potential for involving citizens in innovation processes in public administration. Currently, such operations are initiated reactively by the public sector in response to problems for which solutions are pursued. With a structured innovation process, the creativity of citizens can be used participatory to further develop the public administration and its services proactively, i.e., without a specific problem background. This paper describes current characteristics of e‑participation and open innovation based on related literature and discusses their use for a proactive, bottom-up public innovation process. Furthermore, Business Process Model & Notation (BPMN) is used to illustrate a simple conceptual process for contributing and assessing ideas supported by an idea management system.