Track 10: Human-Computer Interaction

Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach

Tobias Wulfert, University of Duisburg-Essen, Essen, Germany
Jan H. Betzing, University of Münster, ERCIS, Münster, Germany
Jörg Becker, University of Münster, ERCIS, Münster, Germany

8:00 AM

Erfolgsfaktoren von Augmented-Reality-Applikationen: Analyse von Nutzerrezensionen mit dem Review-Mining-Verfahren

Laura Sophie Gravemeier, Universität Osnabrück, Informationsmanagement und Wirtschaftsinformatik, Osnabrück, Deutschland
Lisa Berkemeier, Universität Osnabrück, Informationsmanagement und Wirtschaftsinformatik, Osnabrück, Deutschland
Oliver Thomas, Universität Osnabrück, Informationsmanagement und Wirtschaftsinformatik, Osnabrück, Deutschland

8:00 AM

Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods

Michelle Müller, Paderborn University, Faculty of Business Administration and Economics, Paderborn, Germany
Dominik Gutt, Paderborn University, Faculty of Business Administration and Economics, Paderborn, Germany

8:00 AM

Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis

Jasper Feine, Karlsruhe Institute of Technology, Institute of Information Systems and Marketing (IISM), Karlsruhe, Germany
Stefan Morana, Karlsruhe Institute of Technology, Institute of Information Systems and Marketing (IISM), Karlsruhe, Germany
Ulrich Gnewuch, Karlsruhe Institute of Technology, Institute of Information Systems and Marketing (IISM), Karlsruhe, Germany

8:00 AM

Self-Tracking and Gamification: Analyzing the Interplay of Motivations, Usage and Motivation Fulfillment

Henner Gimpel, FIM Research Center, University of Augsburg, Project Group Business & Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany
Niclas Nüske, FIM Research Center, University of Augsburg, Project Group Business & Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany
Timon Rückel, FIM Research Center, University of Augsburg, Project Group Business & Information Systems Engineering of the Fraunhofer FIT, Augsburg, Germany
Nils Urbach, FIM Research Center, University of Bayreuth, Project Group Business & Information Systems Engineering of the Fraunhofer FIT, Bayreuth, Germany
Matthias von Entreß-Fürsteneck, FIM Research Center, University of Bayreuth, Project Group Business & Information Systems Engineering of the Fraunhofer FIT, Bayreuth, Germany

8:00 AM

The Fluidity of the Self-Concept as a Framework to Explain the Motivation to Play Video Games

Bastian Kordyaka, University of Siegen, Chair of Information Systems, Siegen, Germany
Marius Müller, University of Siegen, Chair of Information Systems, Siegen, Germany
Björn Niehaves, University of Siegen, Chair of Information Systems, Siegen, Germany

8:00 AM

The Role of Early User Participation in Discovering Software – A Case Study from the Context of Smart Glasses

Benedikt Zobel, Osnabrück University, Information Management and Information Systems, Osnabrück, Germany
Karl Werder, University of Cologne, Cologne Institute for Information Systems, Cologne, Germany
Lisa Berkemeier, Osnabrück University, Information Management and Information Systems, Osnabrück, Germany
Oliver Thomas, Osnabrück University, Information Management and Information Systems, Osnabrück, Germany

8:00 AM

Theory-Based Affordances of Utilitarian, Hedonic and Dual-Purposed Technologies: A Literature Review

Dorothee Wittek, BMW Group, Munich, Germany
Manuel Wiesche, Technical University of Munich, Department of Information Systems, Munich, Germany
Klaus Goffart, BMW Group, Munich, Germany
Helmut Krcmar, Technical University of Munich, Department of Information Systems, Munich, Germany

8:00 AM

Towards a Taxonomy of Platforms for Conversational Agent Design

Stephan Diederich, University of Goettingen, Chair of Information Management, Goettingen, Germany
Alfred Benedikt Brendel, University of Goettingen, Chair of Information Management, Goettingen, Germany
Lutz M. Kolbe, University of Goettingen, Chair of Information Management, Goettingen, Germany

8:00 AM

Walking the Middle Path: How Medium Trade-Off Exposure Leads to Higher Consumer Satisfaction in Recommender Agents

Veronika Schuhbeck, University of Passau, Institute of Information Systems, Innstraße 41, 94032 Passau, Germany
Nils Siegfried, Darmstadt University of Technology, Institute of Systems & E-Services Hochschulstraße 1, 64289 Darmstadt, Germany
Verena Dorner, Karlsruher Institute of Technology, Institute of Information Systems and Marketing, Fritz-Erler-Straße 23, 76133 Karlsruhe, Germany
Alexander Benlian, Darmstadt University of Technology, Institute of Systems & E-Services Hochschulstraße 1, 64289 Darmstadt, Germany
Michael Scholz, University of Passau, Institute of Information Systems, Innstraße 41, 94032 Passau, Germany
Guido Schryen, Institute of Management Informtation Systems and Operations Research, Paderborn University, Germany Warburger Straße 100, 33098 Paderborn

8:00 AM

Who is Stressed by Using ICTs? A Qualitative Comparison Analysis with the Big Five Personality Traits to Understand Technostress

Katharina Pflügner, University of Bamberg, Information Systems and Services, Bamberg, Germany
Jens Mattke, University of Bamberg, Information Systems and Services, Bamberg, Germany
Christian Maier, University of Bamberg, Information Systems and Services, Bamberg, Germany

8:00 AM