Exploring the Impact of AI-Generated Review Summaries on Consumer Satisfaction: From the Perspective of Attribution Theory

Authors

• Fangyi Chen, School of Business and Management, Shanghai International Studies University, Shanghai, 201620, China
• Hui Yuan, School of Business and Management, Shanghai International Studies University, Shanghai, 201620, ChinaFollow
• Na Jiang, Faculty of Business and Management, Beijing Normal-Hong Kong Baptist University, Zhuhai, 519087, GD, China

Recommended Citation

Chen, Fangyi; Yuan, Hui; and Jiang, Na, "Exploring the Impact of AI-Generated Review Summaries on Consumer Satisfaction: From the Perspective of Attribution Theory" (2026). WHICEB 2026 Proceedings. 68.
https://aisel.aisnet.org/whiceb2026/68