Chatbot with Resilience: The Impact of Repair Strategies on Customer Satisfaction in Conversational Breakdowns

Authors

Jia Zeng, School of Information, Central University of Finance and Economics, Beijing, China
Dan Fan, School of Information, Central University of Finance and Economics, Beijing, ChinaFollow
Xinxue Zhou, School of Business, Guangxi University, Beijing, China
Jian Tang, School of Information, Central University of Finance and Economics, Beijing, China

Recommended Citation

Zeng, Jia; Fan, Dan; Zhou, Xinxue; and Tang, Jian, "Chatbot with Resilience: The Impact of Repair Strategies on Customer Satisfaction in Conversational Breakdowns" (2024). WHICEB 2024 Proceedings. 105.
https://aisel.aisnet.org/whiceb2024/105