Contractual And Management Rotation In A Local Government: Inhibitors For ERP Benefit Realization Post-Implementation.

Abstract

Local governments face several service delivery challenges, including delayed responses to citizen requests, limited customer service orientation among employees, restricted operating hours, and the need for residents to travel long distances. While many studies focus on success and failure factors during ERP deployment, few explore the contextual elements that prevent local governments from realising ERP benefits post-implementation. The aim of this study was to identify and analyse the key factors that hinder local government organisations from realising the expected benefits of ERP systems post implementation. A qualitative research design was employed, with empirical data collected through interviews and analysed inductively to identify emerging themes. Guided by an interpretive paradigm, the study examined barriers to ERP benefits realisation within a local government context. The findings reveal that, among other factors, contractual limitations and frequent management rotation are principal factors inhibiting ERP benefits realisation in a local government. The findings relating to contractual and management rotation will primarily benefit municipal leadership, ERP governance committees, and policymakers within local government.

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