Beyond Implementation: Sustaining AI-Driven Knowledge Documentation in Organisations

Authors

• Dr. Stephen Treacy, Cork University Business School, University College Cork, IrelandFollow
• Mark Looney, Cork University Business School, University College Cork, IrelandFollow
• Sergey Semenov, Cork University Business School, University College Cork, IrelandFollow
• Amey Jingare, Cork University Business School, University College Cork, IrelandFollow
• Pooja Prasannakumar, Cork University Business School, University College Cork, IrelandFollow
• Shobhit Agnihotri, Cork University Business School, University College Cork, IrelandFollow
• Wendy Rowan, Cork University Business School, University College Cork, IrelandFollow

Abstract

As organisations become increasingly dependent on digital workflows, the risk of knowledge loss grows amid rapid staff turnover and shifting work practices. While Artificial Intelligence (AI) is positioned as a solution to these challenges, sustaining the adoption of AI-driven documentation systems remains problematic, often undermined by low engagement, inadequate training, and fragmented practices. This paper examines how organisations can embed AI-enabled knowledge documentation into everyday work to preserve institutional memory and strengthen resilience. Drawing on a mixed-methods study within a global technology company, including surveys (n=75) and four multi-level focus groups (n=23), the research develops a cyclical adoption framework that integrates software selection, motivation, value communication, training, and performance evaluation. Findings highlight the socio-technical dynamics of adoption, where sustained use depends as much on organisational culture and workforce engagement as on system capability. The paper advances understanding of how intelligent digital technologies reshape work practices and enable more resilient forms of organisational learning.

Recommended Citation

Treacy, Dr. Stephen; Looney, Mark; Semenov, Sergey; Jingare, Amey; Prasannakumar, Pooja; Agnihotri, Shobhit; and Rowan, Wendy, "Beyond Implementation: Sustaining AI-Driven Knowledge Documentation in Organisations" (2026). UK Academy for Information Systems Conference Proceedings 2026. 28.
https://aisel.aisnet.org/ukais2026/28