Abstract
In an era of rapid technological advancement and shifting work modes, the need for innovative, effective, and scalable corporate training solutions has become increasingly important. This paper explores how the Metaverse can serve as a transformative environment offering more personalised, engaging, and effective training experiences. Drawing on Kolb’s Experiential Learning Theory (ELT), the study examines how the elements of the Metaverse — such as immersion, interactivity, and persistence — can enhance skill acquisition, knowledge retention, employee engagement, and organisational learning outcomes. Through the analysis of nine case studies across sectors (telecommunications, retail, hospitality, manufacturing, consulting and social services), we identify three dominant models of Metaverse-based training: risk-free learning environments, digital twin integration, and immersive skill development platforms. The findings highlight the ability of these training programs to enable experiences that support both technical and interpersonal skill development. Benefits include reduced training time, increased learner satisfaction, improved performance metrics, and global scalability. However, successful implementation is contingent upon addressing critical challenges including infrastructure demands, content development, accessibility, employee adaptation, health implications, and ethical concerns such as data privacy and inclusivity.
Recommended Citation
Dimitriou, Myrto; Zamani, Efpraxia D.; Hardey, Mariann; and Efremidis, Sofoklis, "Experiential Learning in the Metaverse: Implications for Workplace Training" (2025). UK Academy for Information Systems Conference Proceedings 2025. 7.
https://aisel.aisnet.org/ukais2025/7