Abstract

It is well recognised that mental health issues are becoming a global issue, alongside limited access to appropriate support services. AI chatbots offer a potential solution to increase accessibility and efficiency in mental health care. However, their implementation raises significant ethical concerns, including data privacy, lack of human empathy, and potential misuse of the sensitive information shared. Design/methodology/approach This small study used qualitative interviews to investigate end-user experiences with AI chatbots in a mental health context. The interview data was analysed using a traditional thematic analysis approach. Findings Overall, while users appreciate the convenience and accessibility of AI chatbots, they primarily view them as supplementary tools for early interventions, not replacements for human therapists. Originality While there is a lot written about the use of AI in organisations and society, there is less that specifically focuses on the ethical issues of AI chatbots and their use in a mental health context. To maximize the benefits of AI chatbots while mitigating risks, it is crucial to prioritize strong data security, maintain human empathy in care, and clearly define their role as supplementary tools. By addressing these ethical considerations, AI chatbots could contribute positively to mental health care

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