User Experience, Satisfaction, and Continual Usage Intention of IT: A Replication Study in China

Authors

Shan Xiao, Gonzaga UniversityFollow
Merrill Warkentin, Mississippi State UniversityFollow

Abstract

Continual use of information technology remains a key concern of organizations. This study replicated Deng, Turner, Gehling, and Prince’s (2010) article, exploring the effect of user experience – cognitive absorption – on user satisfaction, thus influencing continual usage intention of IS. We collected 219 valid responses from college students at two universities in northern China through an online survey. Consistent with the original study, the hypotheses were tested by using Structural Equation Modeling technique with SmartPLS 3. Our results – which indicated support for the same hypotheses in the original study – suggest that non-instrumental factors as well as instrumental ones influence satisfaction, which is a direct influence on continuance intention.

Recommended Citation

Xiao, Shan and Warkentin, Merrill (2021) "User Experience, Satisfaction, and Continual Usage Intention of IT: A Replication Study in China," AIS Transactions on Replication Research: Vol. 7, Article 5.
DOI: 10.17705/1atrr.00070
Available at: https://aisel.aisnet.org/trr/vol7/iss1/5

DOI

10.17705/1atrr.00070