Modeling Customer Experiences In Business Lending Apps: An Integrative Approach Based On Text Analytics and FS-QCA

Authors

Sachin Kumar Sharma, Indian Institute of Technology DelhiFollow
Vigneswara Ilavarasan, Indian Institute of Technology Delhi (IIT Delhi)Follow

Recommended Citation

Sharma, Sachin Kumar and Ilavarasan, Vigneswara, "Modeling Customer Experiences In Business Lending Apps: An Integrative Approach Based On Text Analytics and FS-QCA" (2024). ECIS 2024 TREOS. 15.
https://aisel.aisnet.org/treos_ecis2024/15