Abstract

This is a theory of the ways post-sale software maintenance processes relate with local contexts ofsoftware usage. The larger topic addressed by the theory is the relationship between situated subjectslife world and social theories and the possibility to definite situations in contemporary analysesof global phenomena. The narrower topic concerns the covariance of local usage practices withsoftware maintenance processes within and across public sector organizations. The theory buildsupon fieldwork conducted since 2006 in a number of Italian public sector organizations. Three differentapproaches to software maintenance with their relation with local software usage practiceshave been devised: in house providing, contract work and internal maintenance. In this position paperI will present some evidence only from the case of the in-house providing model.

Volume

9

Issue

2

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