Mind Your Tone: How Conversational Tone Formality, Task Complexity, and Domain Shape Human User Experience with Voice-Based GenAI Assistants

Authors

Constantinos Coursaris, HEC MontréalFollow
Di Le, ServiceNowFollow
Sylvain Sénécal, HEC MontréalFollow
Cathrin Anderson, ServiceNowFollow
Wally Brill, ServiceNowFollow
Katrina Solazzo, HEC MontréalFollow
Simon Leger, HEC MontréalFollow
Thaddé Rolon-Mérette, HEC MontréalFollow
Alexander Karran, HEC MontréalFollow
Pierre-Marjorique Léger, HEC MontréalFollow

Recommended Citation

Coursaris, Constantinos; Le, Di; Sénécal, Sylvain; Anderson, Cathrin; Brill, Wally; Solazzo, Katrina; Leger, Simon; Rolon-Mérette, Thaddé; Karran, Alexander; and Léger, Pierre-Marjorique, "Mind Your Tone: How Conversational Tone Formality, Task Complexity, and Domain Shape Human User Experience with Voice-Based GenAI Assistants" (2025). SIGHCI 2025 Proceedings. 21.
https://aisel.aisnet.org/sighci2025/21