Abstract
Human-AI (HAI) collaboration research has focused on understanding interactions between a single user and an AI tool, like a chatbot. Yet, most organizational activities today, including decision-making, are collaborative in nature and often executed by teams, which are increasingly remote in nature. AI tools supporting decision-making have proliferated, yet, limited knowledge exists regarding the design elements that foster optimal HAI collaborative decision-making in remote team settings. In this study, we explore the role of AI-based chatbots in facilitating collaborative decision-making (CDM) using insights from an online, 2x2 between-subjects experiment of the impact of chatbot characteristics—its conversational style (human versus robot) and its role (facilitator versus ideator). This study yields insights into the intricate dynamics between AI tools and decision-making within remote teams, with implications for theorizing about and designing for CDM and human-AI interaction.
Recommended Citation
Takhsha, Mina; Van Osch, Wietske; and Coursaris, Constantinos K., "The Effects of Chatbot Characteristics on Collaborative Decision-Making in Remote Teams" (2025). SIGHCI 2024 Proceedings. 27.
https://aisel.aisnet.org/sighci2024/27
