Conversational agents (CAs), which communicate naturally with humans, are being developed and employed for a variety of tasks. Interactions between humans and CAs induce affect, which is vital to the adoption and performance of CAs. Yet, there is a lack of cumulative understanding of existing research on affect in human-CA interaction. Motivated thus, this article presents a systematic review of empirical IS and HCI studies on such affect, its antecedents and consequences. Besides conducting descriptive analysis of the studies, we also divide them into two broad categories – emotion-related, and those related to other (more persistent) affective responses. We present organizing frameworks for both categories, which complement each other. Through the review and frameworks, we contribute towards attaining a holistic understanding of extant research on human-CA interaction, identifying gaps in prior knowledge, and outlining future research directions. Last, we describe our plan for extending this work to gain additional insights.


Paper Number 1296; Track HCI; Short Paper



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