Domestic violence cases have increased during and post COVID-19 pandemic, which significantly jeopardizes victims' health. However, victims rarely seek help due to the associated stigma. One of the strategies to encourage them to seek help is through the use of digital communication tools for achieving confidentiality and anonymity. Thus, this study aims to investigate their adoption intention of chatbots for help-seeking. A review of the related literature is conducted, leading to the development of a conceptual framework within the theoretical background of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) and Health Belief Model (HBM) for better exploring domestic violence victims' adoption intention of chatbots. This study will provide insights into the impacts of information communication technology on domestic violence victims' adoption of relevant chatbots, and offer insightful information to domestic violence organizations and healthcare providers in the development and implementation of chatbots for help-seeking.
Yang, Rongbin; Wibowo, Santoso; and Mubarak, Sameera, "An Investigation into Domestic Violence Victims' Adoption of Chatbots for Help-seeking: Based on the UTAUT2 and Health Belief Models" (2023). PACIS 2023 Proceedings. 31.
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