Work practices related to meetings in knowledge-intensive organizations are changing: who said what and how can be digitalized, stored and retrieved later. Artificial intelligence is utilized to transcribe and summarize meetings, extract action items and assess meeting participant contributions. This narrative literature review investigates “What is currently known in Information Systems field about the use of technologies that record, transcribe, summarize and analyze voice conversations in workplace meetings and their implications?”. We found that, since 2000, digitalization of voice conversation in workplace meetings did not gain a lot of attention from the top 51 IS journals. In view of the widespread use of videoconferencing tools and their announcements to use recently released ChatGPT, we call for more research to accelerate our understanding of what implications may AI-enabled meeting assisting technologies create at an individual, team and organizational levels.
Hefer, Laura; Gal, Uri; and Hsu, Carol, "Calling for Research into Digitalization of Voice Conversations in Organizational Meetings: A Literature Review" (2023). PACIS 2023 Proceedings. 182.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.