The adoption of information systems changes over time, and to maximize the benefits of these systems, it is important to understand their evolution and align with these changes to determine the operational strategy. This paper aims to investigate the evolution of factors that impact the benefits of electronic medication management system (EMMS) implementation in an Australian hospital. To explore potential temporal changes, a research model was proposed that includes four factors: ease of use, usefulness, colleague opinion, and organizational support, which are expected to affect EMMS benefits. Two similar surveys were conducted at two different time points, immediately after introducing EMMS and after one year of use, with approximately 200 users providing data. The research model was tested using fuzzy-set qualitative comparative analysis (fsQCA), which emphasizes the configurational influence of factors. The results indicate that the solutions that lead to EMMS benefits differ between the two time periods.


Paper Number 1619; Track General; Complete Paper



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