The phenomenon of excessive instant messaging usage in the workplace has garnered increasing attention in recent years. Despite its pervasiveness, extant literature predominantly focused on the psychological well-being, with the subsequent influences on work performance remaining largely unexplored. Using data from street-level bureaus in China, this study examines how work-oriented mobile instant messaging stressors result in psychological reactions and daily work performance decrement as well. Results demonstrate that information overload, compulsive usage and normative response pressure are significant predictors of strain which was represented by cognitive fatigue, emotional fatigue and invasion of life. These strain constructs can further impair individual’s work performance. The findings from this research provide meaningful theoretical insights and carry practical implications.


Paper Number 1119; Track Governance; Complete Paper



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